Farm & Large-Animal Vets near Aberdeen

## Summary Robson Vets Ltd is an RCVS-accredited veterinary practice established in 1900. The website references “care around the clock” and a Pet Health Club® Plus plan where consultations are included. In the latest reviews available to us, owners most often describe friendly, accommodating care (including being able to help in emergencies), alongside one recent account of a vet being dismissive and lacking empathy. Concrete points owners mention include: - Helpfulness in emergencies (“accommodating in an emergency”). - Clear, step-by-step explanations during appointments (including for nervous dogs). - Support for older pets (care for “two aging Labradors”). - A notable negative experience with one vet described as judgmental and having “no compassion or empathy.” ## Services - General veterinary care for pets (as described on the clinic website). - Around-the-clock care is referenced on the website (exact arrangements not specified). - Handling nervous dogs is specifically mentioned in a review (time taken to explain and reassure during the visit). - Care for senior dogs is mentioned (owners referencing “aging Labradors”). - Pet Health Club® Plus plan is promoted on the website and described as including consultations (no further inclusions detailed in the provided info). ## People - **Rachel (veterinary surgeon)**: Mentioned for working well with two nervous dogs, being patient, and explaining each step clearly so the owner felt informed and reassured. - **Judy**: Mentioned for providing exceptional compassion and support during a pet’s final visit. (Other reviews refer to “staff” and “professionals” generally without naming individuals.) ## Reviews **Google rating: 4.7 stars from 175 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners frequently mention friendly, welcoming staff and “above and beyond” service. - Emergency accommodation is called out by one reviewer (being able to help when urgent). - Communication is praised in a detailed review: taking time, patience, and clear explanations throughout the process (especially with nervous dogs). - There is a conflicting recent report: one reviewer describes a new-to-them vet as judgmental, lacking empathy, and “writing off” their pet immediately, leaving them upset and confused.

## Summary Ardene House Veterinary Hospital provides care for small animals, equine, and farm animals, and offers 24/7 veterinary care. It’s also listed as a veterinary nurse training facility, and the practice notes a relationship with Thistle Referral Services (described as a “group partner”) plus options such as Pet Health Club® and a “Video Vet” service on its site. From the latest reviews, the clinic appears set up for both routine and advanced work: owners mention dentals and “expensive operations,” plus a CT scan for a rabbit. Communication and ongoing updates come up repeatedly—one owner of a hospitalised horse described twice‑daily updates (including a phone call) and receiving photos, along with daily updates on treatment costs. Reviews are mixed on value/cost: some describe clear cost explanations and being kept informed, while a couple of recent 1‑star reviews allege the practice is “money” focused. ## Services - **24/7 veterinary care** (stated by the clinic). - **Small animal, equine, and farm animal care** (stated by the clinic). - **Hospitalisation/inpatient care** (horse stayed at the vet; owner reported ongoing daily status updates and photos). - **Diagnostics: CT scan** (rabbit CT scan mentioned in a review). - **Dental procedures** (“dentals” mentioned, alongside larger operations). - **Surgery/operations and anaesthesia support** (reviews mention operations; nursing team specifically mentioned in relation to anaesthesia and clinical care). - **Euthanasia** (farm/equine vet provided euthanasia for an injured hen, described in detail by the owner). - **Insurance handling support** (owners mention help with insurance claims and arranging direct payment from insurance to the practice for larger procedures). ## People - **Annie (vet)**: Mentioned as the single vet overseeing a horse’s stay; the owner reported being updated twice daily, encouraged to ask questions, and receiving photos of progress. - **Austin (farm and equine vet)**: Credited by an owner for taking time and handling a hen’s euthanasia sensitively, explaining what would happen and ensuring it was peaceful. - **Emma (vet)**: Multiple owners single her out for being approachable and communicative, including same‑day call backs for advice and dogs being comfortable attending. - **Alison (vet)**: Mentioned in relation to “rabbit‑savvy” care; an owner highlighted a rabbit being unusually comfortable during care that included a CT scan. - **Reception and nursing teams**: Repeatedly mentioned for finding emergency appointments, helping owners who had booking issues, processing insurance paperwork, and supporting anaesthesia/clinical care. ## Reviews **Google rating: 4.5 stars from 73 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Strong communication and updates during treatment:** examples include twice‑daily updates for a hospitalised horse (including a phone call) and explanations before and after procedures. - **Cost handling is a point of both praise and complaint:** some owners describe being kept informed of costs daily and having treatments and costs explained; two recent 1‑star reviews allege the clinic prioritises money and lacks empathy. - **Capability with a range of animals and cases:** equine hospital stay and recovery, farm/poultry euthanasia, and advanced diagnostics for a rabbit (CT scan) are all specifically mentioned. - **Access and admin support:** reviews mention being seen quickly in emergencies, reception finding urgent appointments, same‑day vet call‑backs for advice, and help with insurance claims/direct insurer payment for larger procedures.