Robson Vets Ltd

Robson Vets Ltd is an RCVS-accredited veterinary practice established in 1900. The website references “care around the clock” and a Pet Health Club® Plus plan where consultations are included. In the latest reviews available to us, owners most often describe friendly, accommodating care (including being able to help in emergencies), alongside one recent account of a vet being dismissive and lacking empathy.

Concrete points owners mention include

• •Helpfulness in emergencies (“accommodating in an emergency”).
• •Clear, step-by-step explanations during appointments (including for nervous dogs).
• •Support for older pets (care for “two aging Labradors”).
• •A notable negative experience with one vet described as judgmental and having “no compassion or empathy.”

Services

• •General veterinary care for pets (as described on the clinic website).
• •Around-the-clock care is referenced on the website (exact arrangements not specified).
• •Handling nervous dogs is specifically mentioned in a review (time taken to explain and reassure during the visit).
• •Care for senior dogs is mentioned (owners referencing “aging Labradors”).
• •Pet Health Club® Plus plan is promoted on the website and described as including consultations (no further inclusions detailed in the provided info).

People

• •Rachel (veterinary surgeon): Mentioned for working well with two nervous dogs, being patient, and explaining each step clearly so the owner felt informed and reassured.
• •Judy: Mentioned for providing exceptional compassion and support during a pet’s final visit.

(Other reviews refer to “staff” and “professionals” generally without naming individuals.)

Reviews

Google rating: 4.7 stars from 175 reviews.

• •Owners frequently mention friendly, welcoming staff and “above and beyond” service.
• •Emergency accommodation is called out by one reviewer (being able to help when urgent).
• •Communication is praised in a detailed review: taking time, patience, and clear explanations throughout the process (especially with nervous dogs).
• •There is a conflicting recent report: one reviewer describes a new-to-them vet as judgmental, lacking empathy, and “writing off” their pet immediately, leaving them upset and confused.