Ashgrove Veterinary Centre Ltd

Ashgrove Veterinary Centre Ltd presents itself as independently owned and run as a multi-clinic practice in Aberdeen, with a larger clinical team including 12 vets, 14 registered veterinary nurses, and 2 veterinary care assistants. The practice highlights in-house interests in pain management including acupuncture, dermatology, emergency medicine nursing, and nutrition nursing. Recent feedback remains broadly positive for compassionate care, exotics experience, and helpful staff, alongside some concerns about communication, follow-up, and rising costs.

Services

•General veterinary care for a wide range of pets: The practice says it treats all pets, and recent reviews mention care for dogs, cats, guinea pigs, and budgies.
•Pain management and mobility support: Ashgrove highlights pain management for chronic pain, arthritis, and post-surgical recovery, including acupuncture. Recent reviews also mention support for an older dog with arthritis and discussion around Librela.
•Dermatology: The clinic advertises dermatology care for skin conditions, allergies, and ear infections.
•Dental treatment and diagnostics: Reviews describe a same-day guinea pig dental case, as well as careful discussion of complex cases, further testing, and treatment options.
•Urgent and ongoing care: Recent feedback includes prompt help in a dog emergency at short notice, along with praise for support through longer-term and difficult conditions.
•Aftercare and end-of-life support: Reviewers highlight compassionate support when pets deteriorate, with an emphasis on comfort and avoiding pressure around difficult decisions.

Pricing

No published pricing information is currently available for this clinic.

People

•Kevin: Frequently praised for guinea pig and small animal care, including dental treatment, diagnosis of more complex cases, and clear discussion of options.
•Nia: Mentioned positively in connection with admitting a guinea pig for dental treatment.
•Catriona Urquhart: Thanked for support, understanding, and treatment during a difficult period with cats.
•Kim: Regularly singled out as helpful, organised, and empathetic on reception.
•Other named team members mentioned positively include Lauren, Brenda, and Neve on reception, plus Victoria, Holly, Lesley, and Lindsay for small animal care.
•Reviews also speak well of the wider team, including staff at Portlethen.

Reviews

Ashgrove Veterinary Centre has a 4.7/5 Google rating from 552 reviews.

•Recent positive reviews often focus on kind, professional, and compassionate care, especially for older pets and during end-of-life situations.
•Exotics and small pet care stands out strongly, with detailed praise for guinea pig treatment, dental work, and thoughtful handling of complex cases.
•Reviewers also regularly mention friendly reception, nursing, and vet teams, and one recent review describes immediate help in an urgent dog emergency.
•A smaller number of recent reviewers report concerns about communication and follow-up, including delayed callbacks and conflicting information about testing, while others complain about price increases and one review raises a serious complaint about surgical care.

Reviews for Ashgrove Veterinary Centre Ltd

Note: Showing the 10 most recent Google reviews out of 552 we track in total. Recent reviews may not be representative of overall sentiment.

Bianca Prodan

2 months ago

We switched vets many times before finally settling with Ashgrove. Our malamute was getting old, had arthritis in his back legs, but was still lively, going on walks, and eating well. One of the vets was more interested in taking our money than treating him, another threatened us with calling the SSPCA if we didn't put him down in a week! When we switched to Ashgrove we were scared and desperate. They prepared us for what came 4 months down the line when things got worse, but didn't force anything and did their best to make him as comfortable as possible all the way to the end. We cannot thank them enough for giving us more time with him and for being professional and understanding.

Grzegorz Pastuszak

STAY AWAY! GROSS NEGLIGENCE AND FINANCIAL EXPLOITATION I strongly warn all pet owners against Ashgrove Veterinary Centre. My 10-year-old dog, Foxi, was subjected to TWO general anaesthetics within 5 weeks, and both times the surgeons failed to remove the specific masses we pointed out. Despite paying over £2,600, the primary health issues remain unaddressed. Their own IDEXX histopathology report (Ref: 1011070806) proves their incompetence. Instead of the masses I requested, they removed easy, benign lipomas and tissue containing "intralesional suture material" from their own previous failed surgery. To make matters worse, after two surgical failures, the practice owner had the audacity to suggest a THIRD paid surgery to fix their own mistakes. Risking a senior dog’s life with repeated, unnecessary anaesthesia for financial gain is medically and ethically indefensible.

sarah ad

We had an emergency with our dog and came here from Germany on very short notice. The team helped us immediately and very professionally. Everyone was extremely friendly, competent, and took great care of our dog. We are very grateful for the quick and excellent help. Thank you to the entire team!

Erika Stefanovičiūtė

David Smillie

GABIJA

4 months ago

Have been taking my guinea pigs here since January 2020 - nothing short of excellent service every time we go. Though I want to highlight the most recent experience with one of my guinea pigs, Lola. She had an issue with her teeth and Nia admitted her to be done on Monday. As we have had massive snowfall, they were shortstaffed, but Kevin still managed to get Lola done and she was home at 6pm eating and enjoying being home. They took such good care of her despite the weather, I am beyond grateful that she didn't have to wait. We had complicated cases as well such as, a guinea pig with asthma, a guinea pig with lung cancer, another one with tumors along his jaw - all diagnosed by Kevin, and I was given multiple options and thorough discussions if further tests would provide more treatment options, or would cause more stress. I always feel that when I go to Ashgrove vets here at Belmont Road, that I will be treated with respect, kindness and understanding and that my guinea pigs will get top level care despite being so small. So far we have seen Kevin, Nia, Victoria, Holly, Lesley and Lindsay - all brilliant with small animals too! A huge thanks as well to the whole reception team, my calls are mostly answered by Kim, Lauren or Brenda, they are always super helpful! Highly recommend this practice for any of your pets, but specifically, if you are looking for exotics savvy vets - this is THE practice. :)

Iola Farquhar

5 months ago

Contacted this practice in regards to getting a blood test done for my dog as a matter of urgency as my practice don’t offer this. Was assured they did in house testing with same day results but I had to register my dog first. Went through the hassle of registering my dog and waiting days for confirmation of registration only to have to contact the practice again to be told my application was still pending but they’d sort that right out for me straight away and give me a call back. Waited 2 hours and called them to then be told that they still hadn’t done it despite me explaining it was a matter of urgency. They finally got back to me only for them to tell me that they don’t do in house testing despite assuring me over the phone days earlier that they offered this service before I registered my dog. What a waste of my time. Reception staff clearly don’t liaise with the vets before giving out false information and wasting peoples time.

Teodora

This is unfortunately one of the worst practices I ever had to deal with. My dog was seen by someone, I accepted to go ahead with Librela. (i read lots about the negative side effects but felt like it's worth to take the risk if it means my dog might get better, he was 16 and started struggling a lot more in the recent months) I asked the vet what they think about the side effects (seizures and cases of death) the vet assured me there are minor effects like drinking more water, nothing serious. I was told more about the price difference in between this and another cheaper option. It was emphasized that he will act a lot younger and that I have to keep in mind his age and to take it slow even if he would want to run, etc... Nothing about the potential negative effects of the drug. He started having severe diarrhea, twitching, crying, acting way worse then before. Called the practice and requested a call from a vet. I didn't want to bring him in due to how uncomfortable he already was. Receptionist told me that since it's a Monday it will be unlikely to hear back from them as the vets are very busy. (3 prcatices and not one vet could speak to me for 5 min about a dog in this state) Funny how I could however book an appointment for the same day. The receptionist was heartless to say the least. It took 2 days to get a call back even tho I explained how he is reacting badly to the Librela in both email and call. By then I already took him to another vet but sadly we had to put my dog down a week ago, just after a month of taking the first Librela as he was not improving and deteriorating even faster then before the "treatment". Like probably a lot of vets in the UK, these people only care about money, without even having the skills to deserve it.

Elizabeth Mcpherson

6 months ago

Very happy with everything my cat harley has healed very nicely and quick

Gavin Ingram

Professional excellent services.