Ashgrove Veterinary Centre Ltd

- Supportive, patient handling of anxious pets, with one detailed account of a dog improving across repeated visits from refusing to approach the door to enjoying appointments. - Clear communication and help with decisions, including explaining options and providing calm phone advice even to someone not yet registered. - Strong aftercare experiences are described after a dog’s surgery, including ongoing involvement during a challenging recovery.

Services

•Acupuncture & pain management (listed on the clinic website).
•Veterinary dermatology (listed on the clinic website).
•Care for “all pets” (as stated on the clinic website).
•Surgery and aftercare are described in reviews (one owner highlights extensive aftercare during their dog’s recovery).
•Referral to a specialist when needed is described in a review (a vet discussed their capabilities and recommended a specialist rather than proceeding regardless).
•Veterinary Nurse training facility (listed in the clinic data).

People

•Kevin (vet): mentioned for being direct about his capabilities and recommending a specialist when appropriate, even when the owner felt cost pressures could have pushed a different decision.
•Reception team: described as calm and informative on the phone, helping an owner who was worried by explaining things “in terms you understand.”
•Vets and nurses (team): repeatedly mentioned for patient handling of a very nervous dog, including gradual confidence-building over multiple visits until the dog was happy to go in (with treats used as part of the process).
•Staff support with admin: one owner says the team handled insurance paperwork and kept them informed about options during their pet’s treatment and recovery.

Reviews

Google rating: 4.9 stars from 143 reviews. “”

•Supportive, patient handling of anxious pets, with one detailed account of a dog improving across repeated visits from refusing to approach the door to enjoying appointments.
•Clear communication and help with decisions, including explaining options and providing calm phone advice even to someone not yet registered.
•Strong aftercare experiences are described after a dog’s surgery, including ongoing involvement during a challenging recovery.
•One serious negative account alleges mishandling of memorial items (paw prints and fur) being posted without tracking/return address, alongside a perceived lack of empathy and help to locate the package.

Reviews for Ashgrove Veterinary Centre Ltd

Note: Showing the 5 most recent Google reviews out of 143 we track in total. Recent reviews may not be representative of overall sentiment.

Michael Gray (Grael)

3 weeks ago

Brilliant Vets always there when you need them. Very considerate regardless of situation. Always go that extra mile

Barry Edwards

a month ago

Always a great service here and Ashgrove staff are tentative to your pets needs You can see that they genuinely care for pets who visit

D

Gavin Ingram

2 months ago

Professional & Friendly very helpful & understanding.

Jenny Porter

3 months ago

amanda stewart

8 months ago

cant thank the staff enough they are so lovely and very helpful, they did all the insurance stuff for me and kept me informed with all options this was i first time i have took lola to this vets and i felt like i have been there a long time lola is now recovering well thanks to everyone

Paigey mallen

11 months ago

After being a loyal customer for 10 years with my rabbit they carelessly posted her Paw prints and fur to me with no tracking and no proof of posting and have shown a complete lack of care and empathy and have not even offered to help me track this down. Such an important package was apparently sent SECOND CLASS WITH NO RETURN ADDRESS. I am so disappointed with the lack of care. AVOID as they clearly only care about your money and once your pet has passed could not care less.

Donagh Costello

a year ago

I am so pleased to have moved to Ashgrove vets. The vet, receptionist and the nurses were all so helpful and supportive working with my very nervous dog. He was so terrified he wouldn’t even go to the door at first but the staff were patient and kind and helped build his confidence each time we visited. Now he loves going, he thinks it's a great fun place to be and he gets treats. Thanks for your patience Ashgrove, you've made me a much more confident dog owner because I now feel he'll be fine if he ever needs your care.

Claire Anderson

2 years ago

Honestly , this vets practice has been beyond exceptional . They have been the best possible care givers to our dog during a surgery , and their aftercare has been beyond compare . Vet practices are so over worked , and their jobs are so challenging and emotionally hard . And yet every step of the way during this they have been caring , involved , and frankly patient with a overly obsessed dog mum who worried constantly about his recovery. I could not recommend or thank them enough for their care for Dusty . Their honesty , including their vet Kevin honesty about his capabilities and recommending a specialist at a time when they are being pushed cost wise was a testimony to their desire to do the best for the animals in their care. We are lucky to have them as our vets, and I could not be more grateful for the considerations they have given us as we worried about about our baby . It is worth noting that was a challenging recovery but a standard surgery, and yet as we were so worried about our boy they never made us feel ridiculous, despite the fact they are dealing with life altering animal emergencies every day.if you need a good vet in the Aberdeen area you could not do better

Aaron Reid

Although not currently registered at this vets, I had an issue with my pooch and phoned for some advice. The receptionist could tell I was worked up and rather worried. She was calm and very informative. Sometimes it just takes someone understanding from your point of view and explaining things in terms you understand. Again, I am not currently registered but we soon will be.