Bridge Vets

Bridge Vets is a small-animal practice that promotes proactive care through its Pet Health Club (mentioned on its website and in reviews). Reviews repeatedly describe a warm, low-stress welcome for dogs, including pets that are nervous, and owners specifically mention staff taking time to answer questions (for example, around a new kitten). The clinic also references emergency care on its website, but without any details on how it works.

Concrete specifics owners mention include

• •Staff giving treats/tickles and talking to dogs during visits.
• •A vet (Lisa) answering all questions during an appointment for a new kitten.
• •Reception staff (Hannah) being able to explain stock and available plans.
• •A “modern surgery” mentioned in one review.

Services

• •General veterinary consultations (implied through owners describing routine visits and question-and-answer appointments).
• •Emergency care is mentioned on the clinic website, but no arrangements or coverage details are provided.
• •Pet Health Club proactive healthcare plan (see Pricing/what’s included below).
• •Preventive care items specifically mentioned by a Pet Health Club member
• •Yearly boosters
• •Health checks
• •Nail cutting
• •Worming
• •Flea prevention

People

• •Lisa (vet): mentioned for taking time to answer all questions and for interacting directly with pets (one owner said she “talks to my dog as if it is her own”).
• •Hannah (receptionist): described as knowledgeable about stock and the plans available.
• •Lesley and Rhonda: praised for a warm welcome and being “fantastic” (roles not stated in the reviews).

Reviews

Google rating: 4.9 stars from 22 reviews. - Owners frequently mention a warm welcome and pets being comfortable—one noted their nervous dog was put at ease; another said their dog is “excited to go into the vets.”

• •Staff interaction with pets comes up repeatedly (treats/tickles; talking to dogs during visits).
• •Clear explanations and help with choices: a vet answering questions and reception staff explaining stock and plan options.
• •Facilities: one reviewer mentions a “modern surgery.”