Aurora Veterinary Clinic

Aurora Veterinary Clinic has been serving pets since 2006, and its website highlights core routine care such as vaccinations, dental care, neutering and microchipping. Clinic data also lists emergency veterinary services, and the website notes that its emergency procedure would remain unchanged during a renovation period.

In the latest reviews, owners repeatedly describe appointments that don’t feel rushed, with vets giving clear, detailed explanations and involving owners in decision-making. A recurring real-world example is ongoing management of persistent ear infections: one reviewer describes concerns about a lack of testing and unnecessary ongoing injections, while another describes a follow-up conversation with a manager that clarified the treatment plan and changed their view of the care.

Services

From the clinic website

•Vaccinations (including boosters mentioned in reviews)
•Dental care
•Neutering
•Microchipping

From structured clinic data / website notes

•Emergency veterinary services (listed in clinic data)
•Emergency procedure mentioned as remaining unchanged during a renovation period (details not provided)

From reviews (examples of what clients brought pets in for)

•Persistent ear infections (treatment discussed; one reviewer specifically mentions not receiving tests to identify bacterial vs yeast causes)
•General check-ups alongside vaccinations/boosters, including older-pet checks during routine visits

People

Named in the latest reviews

•Kevin (vet): mentioned across multiple reviews for giving “clear and detailed information,” taking time during appointments, and attention to detail during an annual booster visit. He’s also specifically named as the vet treating a dog with a persistent ear infection.
•Claire (manager): credited by one reviewer with taking time to go through a pet’s case, explain the treatment clearly, and listen to concerns—described as resolving frustration after the owner felt care wasn’t being handled properly.

Reviews

Google rating: 4.7 stars from 317 reviews.

•Many owners describe unhurried appointments where questions are welcomed and explanations are detailed.
•Multiple reviews mention vets involving owners in decisions and being thorough during routine care (for example, check-ups alongside boosters).
•A point of conflict appears around management of a long-running ear infection: one reviewer says no tests were done to confirm the cause and questions whether injections were needed, while another reviewer describes feeling reassured after a detailed discussion with a manager and continuing care with the same vet.

Reviews for Aurora Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 317 we track in total. Recent reviews may not be representative of overall sentiment.

Jane Mitchell

a week ago

Aurora have looked after my pets for years. I would be very sad if I had to go elsewhere because they are kind, caring, efficient and very skilled in pet care, as well as having an open, friendly and considerate manner with clients. I have every confidence in knowing my pet with be well cared for by Aurora.

Claire Lewtas

2 weeks ago

Allison Fleming

3 weeks ago

Very friendly and caring. Thorough, involve owners in decision making. Prices reasonable. Communication excellent.

Jennifer Craig (GL Teacher)

a month ago

Excellent service at Aurora Vets. Our vet was reassuring, nurturing, friendly, knowledgable and put our dog at ease. Thank you.

Caroline Sangster

We were taken very efficiently, the vet was amazing. He showed he cared from start to finish and was happy to answer any questions we had. We didn’t feel rushed at all.

Tiffany Young

Can’t recommend Aurora highly enough! Everyone is extremely helpful, friendly and knowledgeable. Never feel rushed during appointments and the vets are excellent at giving clear and detailed information. Most recent 2 visits have been with Kevin and he was fantastic.

thomas joughin

I’ll be honest — my first review came from a place of frustration. My dog had been struggling with a persistent ear infection, and at the time I felt his care wasn’t being handled properly. However, after speaking with Claire, one of the managers, I realised I had rushed to judge. She took the time to go through everything with me, explain clearly, and genuinely listen to my concerns. That conversation completely changed my perspective. Not only was I reassured about my dog’s treatment, but I also saw just how much effort and care the whole team puts into their work. The vets (especially Kevin, who has been treating my dog) and staff are not only professional, but also incredibly kind and supportive — both to pets and owners. I just suggest that to really listen to them and take time to really go through ever treatment option and not to not do what I did. Now, I can honestly say this is one of the best vet practices I’ve ever been to. Thank you to kevin, Claire and the rest of the team for your patience and dedication — I wouldn’t hesitate to recommend this practice to anyone.

Jamie

My dog has had a persistent ear infection for half the year. Not once did any vet perform any test to determine the cause. Whether it was bacterial or yeast. All we were given were ear drops, then he had “some condition” were he needed injections ever month. When in fact he didn’t need it what so ever. Don’t get me wrong the staff (both vets and others) have been super friendly and nice but in terms of treating my dog, I wouldn’t trust them as far as I could throw them. PLEASE PKEASE PLEASE, really think about taking your pet here

Heather Reid

5 months ago

Always an amazing service at Aurora Vets. The staff are so welcoming and friendly and the vets always take time to really listen to you and give you a full explanation of your dogs symptoms and address your concerns. I most recently had a visit with Kevin for my dogs annual booster and was so so impressed - particularly with his attention to detail, kindness and patience. Thank you!!

Arlene Moir

7 months ago

We have been using Aurora for nearly 4 years, everyone clearly loves animals as our pooch Lucy gets excited when we pull up (to top up her vaccinations) as she gets attention from the reception and vet and she sits smiling happily throughout. They vet is always thorough giving her a check up as at 10 she is starting to show signs of ageing but thankfully she's in good health. It's not a chore taking her to the vet as you see in the photo she is happy to go!!!