Dog & Cat Vets in Aberdeen

## Summary Aurora Veterinary Clinic has been serving pets since 2006, and its website highlights core routine care such as vaccinations, dental care, neutering and microchipping. Clinic data also lists emergency veterinary services, and the website notes that its emergency procedure would remain unchanged during a renovation period. In the latest reviews, owners repeatedly describe appointments that don’t feel rushed, with vets giving clear, detailed explanations and involving owners in decision-making. A recurring real-world example is ongoing management of persistent ear infections: one reviewer describes concerns about a lack of testing and unnecessary ongoing injections, while another describes a follow-up conversation with a manager that clarified the treatment plan and changed their view of the care. ## Services From the clinic website: - Vaccinations (including boosters mentioned in reviews) - Dental care - Neutering - Microchipping From structured clinic data / website notes: - Emergency veterinary services (listed in clinic data) - Emergency procedure mentioned as remaining unchanged during a renovation period (details not provided) From reviews (examples of what clients brought pets in for): - Persistent ear infections (treatment discussed; one reviewer specifically mentions not receiving tests to identify bacterial vs yeast causes) - General check-ups alongside vaccinations/boosters, including older-pet checks during routine visits ## People Named in the latest reviews: - **Kevin (vet)**: mentioned across multiple reviews for giving “clear and detailed information,” taking time during appointments, and attention to detail during an annual booster visit. He’s also specifically named as the vet treating a dog with a persistent ear infection. - **Claire (manager)**: credited by one reviewer with taking time to go through a pet’s case, explain the treatment clearly, and listen to concerns—described as resolving frustration after the owner felt care wasn’t being handled properly. ## Reviews **Google rating: 4.7 stars from 317 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Many owners describe **unhurried appointments** where questions are welcomed and explanations are detailed. - Multiple reviews mention vets **involving owners in decisions** and being thorough during routine care (for example, check-ups alongside boosters). - A point of conflict appears around **management of a long-running ear infection**: one reviewer says no tests were done to confirm the cause and questions whether injections were needed, while another reviewer describes feeling reassured after a detailed discussion with a manager and continuing care with the same vet.

## Summary Ashgrove Veterinary Centre Ltd describes itself as **independently owned** and set up as a **multi-clinic practice** with a relatively large clinical team (the website states **12 vets**, **14 registered veterinary nurses**, and **2 veterinary care assistants**). The website highlights **certificate holders** in **pain management (including acupuncture)**, **dermatology**, plus **emergency medicine (nurse)** and **nutrition (nurse)**. From the latest reviews available, owners most often describe good experiences with **small animals/exotics** (guinea pigs and budgies are specifically mentioned), including **dental work for a guinea pig**, complex case discussions with “multiple options,” and **aftercare gestures** such as sending a **sympathy card** after a pet loss. A minority of recent reviews raise concerns about **communication/triage via reception**, including one report of being given **incorrect information about same-day in-house blood testing**, and another describing **delayed vet call-backs** after an adverse reaction to **Librela**. ## Services From the website and reviews, services and capabilities mentioned include: - **Acupuncture & pain management** (website: positioned as an “integrative approach” for chronic pain, arthritis, and post-surgical recovery). - **Veterinary dermatology** for **skin conditions, allergies, and ear infections**, with “comprehensive diagnosis and treatment plans” (website). - Care for a **wide range of species / “all pets”** (website), with reviews specifically mentioning **guinea pigs** and **budgies**. - **Small animal dental treatment**: a guinea pig admitted for a **teeth issue** and treated the same day (review). - **Diagnostic discussions and options** for complicated cases (review describes thorough discussion of whether further tests would change treatment options vs cause more stress). - **Librela** is specifically mentioned as a treatment offered for an older dog (review). - **Aftercare support around pet loss**, including help “navigate through the aftercare” and a **sympathy card** (review). ## People Named staff mentioned in reviews: - **Kevin (vet)**: repeatedly named in exotics/small pet care; one owner credits him with diagnosing multiple complex guinea pig conditions (asthma, lung cancer, jaw tumours) and giving **multiple options** with discussion about trade-offs of further testing vs stress. - **Nia**: mentioned as admitting a guinea pig for dental treatment. - **Catriona Urquhart**: thanked for “help, support, understanding and treatment” for cats during a difficult period. - **Reception team (named)**: - **Kim**: repeatedly singled out as helpful and organised; one owner calls her “helpful and effective,” another notes their calls are “mostly answered by Kim.” - **Lauren** and **Brenda**: mentioned as helpful on the phone. - **Neve**: described as kind and helpful when birds needed to be seen. ## Reviews **4.8 stars from 542 reviews.** Themes below are drawn from the latest written reviews available to us. - **Exotics/small pets are a recurring strength in reviews**, with detailed examples involving guinea pigs and budgies (dental work, diagnosis of complex conditions, and treatment planning). - **Decision-making discussions** are described by some owners as thorough—e.g., being given options and talking through whether further tests would meaningfully change treatment vs add stress. - **Reception experience is mixed**: several reviews praise named receptionists for being helpful and efficient, while one recent review alleges being told incorrect information about **in-house same-day blood testing** and experiencing delays around registration and call-backs. - **Follow-up/aftercare** is mentioned positively by at least one reviewer (sympathy card and guidance through aftercare after a pet death). - **Cost concerns appear in at least one recent review**, alleging prices “double-triple” in a short period (no specific fees are provided in the reviews shared).

## Summary Ashgrove Veterinary Centre Ltd is an **independently owned** veterinary practice (the website also states it has **three clinics**). It appears set up for **general pet care** alongside specific areas like **pain management (including acupuncture)** and **dermatology**. In reviews, owners most often describe **supportive communication and practical help**, including staff **handling insurance paperwork**, **talking through options**, and **supporting anxious pets** through repeated visits until they’re comfortable. A small number of reviews highlight a serious concern around **after-death memorial items being posted without tracking and perceived lack of empathy**. ## Services - **Acupuncture & pain management** (listed on the clinic website). - **Veterinary dermatology** (listed on the clinic website). - **Care for “all pets”** (as stated on the clinic website). - **Surgery and aftercare** are described in reviews (one owner highlights extensive aftercare during their dog’s recovery). - **Referral to a specialist when needed** is described in a review (a vet discussed their capabilities and recommended a specialist rather than proceeding regardless). - **Veterinary Nurse training facility** (listed in the clinic data). ## People - **Kevin (vet)**: mentioned for being **direct about his capabilities** and **recommending a specialist** when appropriate, even when the owner felt cost pressures could have pushed a different decision. - **Reception team**: described as **calm and informative on the phone**, helping an owner who was worried by explaining things “in terms you understand.” - **Vets and nurses (team)**: repeatedly mentioned for **patient handling of a very nervous dog**, including gradual confidence-building over multiple visits until the dog was happy to go in (with treats used as part of the process). - **Staff support with admin**: one owner says the team **handled insurance paperwork** and kept them informed about options during their pet’s treatment and recovery. ## Reviews **Google rating: 4.9 stars from 143 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Supportive, patient handling of anxious pets**, with one detailed account of a dog improving across repeated visits from refusing to approach the door to enjoying appointments. - **Clear communication and help with decisions**, including explaining options and providing calm phone advice even to someone not yet registered. - **Strong aftercare experiences** are described after a dog’s surgery, including ongoing involvement during a challenging recovery. - **One serious negative account** alleges mishandling of memorial items (paw prints and fur) being posted **without tracking/return address**, alongside a perceived lack of empathy and help to locate the package.

## Summary Ardene House Veterinary Practice offers care for small animals, equine, and farm animals, with a branch surgery focused on companion animals. The website states they provide care 24/7 and work with Thistle Referral Services as a group partner. In recent reviews, owners most often point to a consistently warm welcome (including treats and extra attention for pets) and supportive handling of difficult visits such as end-of-life care. Practical touches mentioned include a cat-friendly waiting area with a partition for nervous animals, and nurses offering advice when needed. ## Services - **Companion animal veterinary care** (branch surgery noted on the website). - **Equine and farm animal care** (described on the website, with separate teams per department). - **24/7 care** (stated on the website). - **Vaccination appointments** (kennel cough booster mentioned in reviews), with a **physical check-over** during the visit (reported by one owner). - **End-of-life care** (multiple reviews describe calm, supportive support during a pet’s passing). - **Advice from veterinary nurses** (mentioned in reviews as being available when needed). - **Video Vet** (listed on the website navigation). - **Retail items on-site** (reviews mention food, treats, washing supplies, grooming products, and tick removers). ## People - **Emma** (described by an owner as a vet): mentioned for making a dog’s passing “so calm,” and being loving towards the dog and family during that visit. - **Linda and Pauline** (staff roles not specified): named by one long-term client who said they, along with “the wonderful vet,” provided exceptional care and dedication during the loss of a spaniel. - **Vet nurses** (not named): repeatedly noted for being friendly and for offering advice when needed. - **Reception team** (not named): several reviews mention a warm, friendly welcome on arrival. ## Reviews **Google rating: 4.7 stars from 94 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly describe **friendly, welcoming interactions** from reception through to clinical staff (including pets being “spoilt with attention and a treat”). - **Support during bereavement/euthanasia** is a standout theme, with reviewers describing calm handling and considerate care for both pet and family. - **Practical, low-stress environment details** are mentioned, including a **cat-friendly waiting area** with a partition for nervous animals. - Several reviewers mention **long-term loyalty** (14–30+ years), citing consistently helpful advice and dependable care over time.

## Summary Aberdeen Vets4Pets Ltd is part of the Vets4Pets chain (Pets at Home group). Based on the information available, the practice handles both routine care and more complex procedures: reviews mention urinary stone surgery (including a urethrostomy) and dentistry, alongside kitten/puppy care and neutering. Owners also describe added support beyond appointments, including behaviour advice for nervous dogs and a condolence card sent after a pet’s death. A minority of reviews raise concerns about cost transparency (unexpected extra charges) and one reports a serious missed/late diagnosis compared with a second opinion. ## Services Services and capabilities mentioned in the available information include: - **Surgery:** urethrostomy for urinary blockage caused by stones (also described alongside neutering in the same case). - **Neutering:** mentioned for cats (pricing dispute in one review) and as part of a dog’s procedure. - **Dental procedures:** one owner describes a dental procedure that “went super smoothly.” - **Behaviour support:** owners mention speaking with a **behaviourist** and getting practical tips for a nervous dog. - **Pet healthcare plan:** reception staff helped an owner **sign up** (no plan details provided). - **Veterinary Nurse Training facility** (listed in structured clinic data). ## Pricing Only specific prices mentioned in reviews: - **Cat neutering:** one owner says they were quoted **£109**, paid a **£20 deposit** and **£89**, then were asked for an additional **£67** at the operation appointment; they also say a **£59 check-up** charge “was not properly explained.” This review frames it as a communication/billing clarity issue, not a dispute about the procedure itself. ## People Named staff members mentioned in the latest reviews include: - **Pauline:** described as the first point of contact during a life-threatening urinary blockage case; the owner says she explained the situation clearly and was reassuring through surgery and recovery. - **Natasha:** mentioned in two different contexts—support after a pet’s death (including sending a condolence card later), and giving tips/advice for managing a nervous dog. - **Mik (Dr. Mik):** one reviewer who did work experience calls Mik “passionate” and says they’d trust him with their own dog; a different reviewer reports spending “a lot of money” and later learning from another vet that their dog had an advanced abdominal tumour, leaving them devastated and dissatisfied with the earlier reassurance they received. - **Alexa & Ruby (reception):** described as friendly/welcoming; one owner specifically credits Alexa with helping them sign up to the pet healthcare plan. - **Tiffany:** mentioned as “lovely” and as someone who talked an owner through what she was doing (context: work experience/observing care). ## Reviews **Google rating: 4.3 stars from 312 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Complex and routine care are both referenced:** owners mention successful management of a severe urinary blockage (stones) involving surgery, plus dentistry and standard puppy/kitten visits. - **Communication and reassurance are recurring positives:** several reviews describe staff answering questions, explaining what’s happening, and helping first-time owners feel less anxious. - **Extra touches during stressful moments:** examples include a condolence card sent after bereavement and a “bravery certificate” after a dental procedure. - **Conflicting experiences on costs and clinical outcomes:** one review describes unexpected additional charges around neutering and a check-up fee that wasn’t clearly explained, while another reports a major diagnostic disagreement after seeking a second opinion (with the pet ultimately euthanised).