Vets Now (Aberdeen)

Vets Now (Aberdeen) is an out-of-hours emergency clinic in Aberdeen, part of the Vets Now network and within IVC Evidensia. It focuses on urgent care when daytime practices are closed, with in-clinic emergency appointments and remote support options through the wider service, including live chat and video consults. Recent feedback is largely positive about quick triage, reassurance and clear updates, though some owners report long waits, high costs, and occasional communication or admin problems.

Services

•Out-of-hours emergency care: emergency appointments for pets when regular daytime practices are closed, including overnight, weekend and holiday cover. Reviews specifically mention help being available on Christmas Day and Boxing Day.
•Remote advice and support: the wider Vets Now service includes live chat and video consults, and reviews also mention phone guidance. In one case, staff advised an owner to give an antihistamine for sudden facial swelling after a suspected bite or sting, which helped settle the problem.
•In-clinic emergency assessment and treatment planning: reviews mention hands-on checks such as history-taking and examination, with treatment options and likely costs explained during care.
•Urgent problems seen in practice: owners describe attending with issues including sudden swelling, acute pain or mobility changes, breathing concerns, distress after an incident with another dog, and emergency cat cases.
•End-of-life care: euthanasia and cremation arrangements are mentioned in owner feedback.

Pricing

No published pricing information is currently available for this clinic.

People

Brodie is named in recent feedback. Reviews also mention a calm receptionist, a veterinary nurse who gave a client and cat a lift home in severe weather, and vets who were reassuring, attentive and clear about treatment plans and costs, although a smaller number of owners felt a vet was dismissive during a stressful emergency visit.

Reviews

Google reviews average 4.3 stars from 377 reviews.

•Many recent owners say pets were seen quickly and staff were reassuring, attentive and good at keeping them updated.
•Several reviews praise the full journey from the initial phone call through to treatment, including calm triage and practical advice that helped owners manage urgent problems.
•Weekend and holiday availability stands out as a recurring positive, with owners grateful for emergency cover on Sundays, Christmas Day and Boxing Day.
•Negative feedback centres on a few serious concerns, including one report of a wait of more than 2.5 hours, one owner who felt a painful spinal emergency was dismissed, and isolated complaints about high charges, a medication label with the wrong dog's name, and a small donation added to an invoice without being requested.

Reviews for Vets Now (Aberdeen)

Note: Showing the 10 most recent Google reviews out of 377 we track in total. Recent reviews may not be representative of overall sentiment.

lesley Trotter

3 weeks ago

Fantastic emergency vets, kept us up to date and was very good and attentive with my dog

Jane Matheson

1 month ago

Seen Quickly and reassuring vet

Sandra Forbes

Had to take dog to out of hours vet at the weekend, great service from initial phone call to seeing the vet and getting treatment

Jordan Suttar

I attended Vets Now in Aberdeen with my 3-Year-Old French Bulldog Barney. He had sneezed and yelped in pain. At this point he was unable to bare weight on any of his limbs, his breathing was short and sharp and he was extremely panicked. I contacted our regular Vets and was transferred through to Vets Now at around 03:30 in the morning. I was asked about his symptoms and was told to take him through straight away. We took him through to Vets Now in Aberdeen, explained the symptoms, explained that his right front leg wasn’t functioning properly, it was very stiff and he was unable to move it. I felt that this was dismissed. The vet immediately said that she thinks that he’d had a seizure and told us there was nothing they could do and it was just a case of monitoring him and if he has another episode or seizure we are to get in touch. When we arrived home, he was very limp unable to move very much. We believed this was just aftermath of the seizure until 10 minutes after we arrived at home (05:40 in the morning), he let out a very loud scream in pain. I immediately called Vets now and explained what happened and was told to wait until our regular vet was open at 08:00 as he has had another seizure and will require medication. It has since been discovered that Barney has suffered a ruptured disc in his neck and required emergency surgery. Barney was completely paralysed by 08:00 from the neck down and could move no limbs, couldn’t move his neck. He has since had an emergency surgery and is in recovery now. I will not be recommending Vets Now. I feel like we were completely dismissed and received extremely poor support from the practice. I don’t think that they conducted their due diligence properly. We paid £347 for this service, which I am in firm belief if further care was taken then we could’ve had a CT scan conducted on Barney earlier and reduced the impact on length of recovery and impact on success of recovery. It’s fine charging extortionate money if your conducting thorough examinations and actually helping but this was just atrocious.

joanne wright

Great service and reassurance

F Fredson

3 months ago

My cat Binx had an emergency appointment on Sunday. I don’t drive so was relying on taxis to get to and from the location. Due to the snow there were no taxis to be had to get home. One of the veterinary nurses very kindly offered us a lift through the horrible weather. Thank you so much for this and for the speedy and caring treatment of my cat. (note for staff - you won’t recognise the name on this google id as I don’t have a personal google account myself so used someone else's to leave the review)

Emma Hunter

Was told to turn up as soon as I could, was not informed of the time we would need to wait. Waited for over 2.5 hours to be seen. Unfortunately my dog now has a cough (this was not what I took her in for) i am worried she has caught something from having to wait for so long in a waiting room full of sick animals. Staggered times for attending when it is busier should be implemented or at the very least some indication of the time you will need to be wait should be clarified on the phone before you attend. I feel awful as by taking my dog here, she is sicker now than before we went - not to mention the cost of £370 + the cost of treatment which, given our experience, is pretty shocking.

Mrs Milne

Was so impressed that there was vets on Xmas day and Boxing Day thank goodness for Pets Now as in our hour of need they were there my boy got the attention he so needed

Amanda Stewart

Excellent service. I was very worried about my cat and they made the time at the vet made it easy. They were very quick even they were busy. Thank you very much.

Megan

We had a traumatic experience with our beloved 12 year old JRT at 11.30pm Boxing Day night. Her face rapidly became swollen, her skin was a reddish purple colour etc. she was in a really bad way! In a panic, I called this vet and was greeted with a calm and reassuring receptionist who relayed my information to the vet, the vet quickly put my mind at ease and advised me that our dog’s symptoms sounded like the result of a bite or sting and to give her an antihistamine. Finally after about 20 minutes, she was finally able to settle and the swelling went down considerably. We were lucky that our issue was a simple and quick fix, but without this knowledge, things could have been very different. Thank you so much to the staff who swiftly guided us. We cannot thank you enough. (Pictures were taken before the antihistamine tablet was administered). Delighted that our girl has spent today resting and is looking almost fully back to normal