Town & Country Veterinary Group

Town & Country Veterinary Group describes itself as an independent, family-run practice established in 1987. Based on its own site, it’s set up as a small-animal practice with services like nurse clinics, a health plan, and export certificates, and it also states that its Millburn branch is open for appointments and emergencies.

From the latest reviews available to us, owners most often comment on two practical decision points: costs/fees (including a specific complaint about being charged £48 for a short ear recheck) and handling/bedside manner (including one review describing a staff member “Therese” calming a very scared cat). A few reviews also mention neutering kittens and monthly care plans.

Services

• •Nurse clinics (listed on the clinic website).
• •Health plan (listed on the clinic website; reviews also mention a “monthly care plan” for kittens).
• •Export certificates (listed on the clinic website).
• •Appointments and emergencies: the clinic website states that the Millburn branch is open for appointments and emergencies.
• •Neutering: mentioned in reviews (two Siamese kittens neutered; owners reported the operations and recoveries went well).
• •Ear check/recheck: mentioned in a review as a paid check-up.

Pricing

• •One reviewer reports being charged £48 for a 5-minute ear check after already paying for an initial appointment (they were unhappy with the change).
• •Another review says fees are too expensive (no specific prices given).
• •A neutering review describes it as expensive but gives no figure.

People

• •“Therese” (spelling uncertain; role not stated): one owner says she had a calming manner and helped soothe a very scared cat during visits.
• •Vet nurse (name not given): described as professional and helpful in the context of a monthly care plan for kittens.

Reviews

Google rating: 4.4 stars from 35 reviews. “”

• •Pricing/fees are a sticking point for some owners, including a repeated complaint about being charged for a recheck and a specific example of £48 to check an ear.
• •Handling nervous pets is specifically praised in one review (a frightened cat soothed by a staff member’s calm manner).
• •Routine surgeries get a positive mention: kitten neutering was said to go well, with smooth recovery reported.
• •Care plans and staff support: a reviewer mentions a monthly care plan for kittens and found the vet nurse professional and helpful.
• •Continuity: one person noted that they often saw a different staff member each visit (presented as an observation rather than a complaint).