Ardene House Veterinary Hospital

Ardene House Veterinary Hospital provides care for small animals, equine, and farm animals, and offers 24/7 veterinary care. It’s also listed as a veterinary nurse training facility, and the practice notes a relationship with Thistle Referral Services (described as a “group partner”) plus options such as Pet Health Club® and a “Video Vet” service on its site.

From the latest reviews, the clinic appears set up for both routine and advanced work: owners mention dentals and “expensive operations,” plus a CT scan for a rabbit. Communication and ongoing updates come up repeatedly—one owner of a hospitalised horse described twice‑daily updates (including a phone call) and receiving photos, along with daily updates on treatment costs. Reviews are mixed on value/cost: some describe clear cost explanations and being kept informed, while a couple of recent 1‑star reviews allege the practice is “money” focused.

Services

•24/7 veterinary care (stated by the clinic).
•Small animal, equine, and farm animal care (stated by the clinic).
•Hospitalisation/inpatient care (horse stayed at the vet; owner reported ongoing daily status updates and photos).
•Diagnostics: CT scan (rabbit CT scan mentioned in a review).
•Dental procedures (“dentals” mentioned, alongside larger operations).
•Surgery/operations and anaesthesia support (reviews mention operations; nursing team specifically mentioned in relation to anaesthesia and clinical care).
•Euthanasia (farm/equine vet provided euthanasia for an injured hen, described in detail by the owner).
•Insurance handling support (owners mention help with insurance claims and arranging direct payment from insurance to the practice for larger procedures).

People

•Annie (vet): Mentioned as the single vet overseeing a horse’s stay; the owner reported being updated twice daily, encouraged to ask questions, and receiving photos of progress.
•Austin (farm and equine vet): Credited by an owner for taking time and handling a hen’s euthanasia sensitively, explaining what would happen and ensuring it was peaceful.
•Emma (vet): Multiple owners single her out for being approachable and communicative, including same‑day call backs for advice and dogs being comfortable attending.
•Alison (vet): Mentioned in relation to “rabbit‑savvy” care; an owner highlighted a rabbit being unusually comfortable during care that included a CT scan.
•Reception and nursing teams: Repeatedly mentioned for finding emergency appointments, helping owners who had booking issues, processing insurance paperwork, and supporting anaesthesia/clinical care.

Reviews

Google rating: 4.5 stars from 73 reviews. “”

•Strong communication and updates during treatment: examples include twice‑daily updates for a hospitalised horse (including a phone call) and explanations before and after procedures.
•Cost handling is a point of both praise and complaint: some owners describe being kept informed of costs daily and having treatments and costs explained; two recent 1‑star reviews allege the clinic prioritises money and lacks empathy.
•Capability with a range of animals and cases: equine hospital stay and recovery, farm/poultry euthanasia, and advanced diagnostics for a rabbit (CT scan) are all specifically mentioned.
•Access and admin support: reviews mention being seen quickly in emergencies, reception finding urgent appointments, same‑day vet call‑backs for advice, and help with insurance claims/direct insurer payment for larger procedures.

Reviews for Ardene House Veterinary Hospital

Note: Showing the 5 most recent Google reviews out of 73 we track in total. Recent reviews may not be representative of overall sentiment.

Ágota Veiger

2 weeks ago

Ours first to money, paid...paid...paid...

László Molnár

No emp..hy. Money launde...ng. Never bring a pet here again.

Carrie Thomson

a month ago

My 23 yr old horses was extremely poorly and this was my first time needing a pet to stay at a vet. This is not my normal vet so we covered a decent distance to get there. From my first contact with them, I was informed every step of the way as to the best way forward plus how my horse was that day. My horse had one vet Annie throughout and I was updated twice a day and one of them was a phone call. I felt very relieved knowing Annie was there and I got a couple photos too so I could see my horse was improving. I was encouraged to ask questions and to clarify anything. I was also kept informed of the treatment cost daily. As much as I wish my horse didnt need this stay, I could not have asked for better care of my girl. A 5 star stay and treatment rezulting with my mare home and happy.

Patricia Karlstad

2 months ago

Outstanding practice from the friendly, calm efficiency of the reception staff to the incredibly talented and proficient veterinary team. We are so lucky to have Ardene Vet Practice in Aberdeen.

Kate Shand

Austin, farm and equine vet, at Ardene House. Is what all Health care professionals should strive to be. One of my hens had been attacked and her leg was so badly broken she had to be put to sleep. This was horrific. Austin took time and care to ensure Lindsey "faded away peacefully" his words. He was sensitive, he cared and he made me feel Lindsey (my hen) mattered to him. My girl died peacefully in my arms. It was a gentle death and she did indeed fade slowly away. Austin lessened the horror . I am so grateful to him.

Lee

a week ago

I have been going to Ardene House with my pets for nearly 20 years and wouldnt go anywhere else. They have always given the best care. The staff are always happy to explain the issues my dogs have and treatments, costs. Me and my dogs have always felt welcomed to the practice and the dogs have always enjoyed their visits. The two young dogs I have now get really excited to go in and greet all staff they see, as well as enjoy all the attention (and gravy bones!) they recieve. The oldies I had before recieved the best support and care and in the event of an emergency we were seen very quickly.

Lauren K

3 months ago

My furry family couldn't have gotten through the last year without the team at Ardene. From the reception team finding emergency appointments on a Friday, being kind when I've messed up booking appointments, and making sure insurance claims are done so I don't have to stress about it, to the nursing staff who treat all pets with all the love and care that they would show their own pets - but who are also an incredibly safe pair of hands when it comes to anaesthesia and clinical care... To vets like Emma and Alison who are just brilliant. The perfect combination of lovely people who just love animals and outstanding medics who truly work as a team. My pets get significantly better medical care than I do! For expensive operations and dentals, they have organised for my insurance to pay them directly. Price wise, I'm really happy that the price reflects the level of care and expertise and equipment being provided.

Jennifer Kane

Have been with this practice for 10 years, the care my beagles have received is second to none. The nurses, reception staff are all amazing, will always try their best to accommodate an appointment and always make pets and owners welcome. Same day call backs from the vet when calling for advice. Emma our vet is amazing both my dogs love going to see her- she truly cares for all of the animals in her care. Honestly there should be an Emma in every vet practice!

Angela Robinson

We were made to feel most welcome at Ardene House. Our GSD just loved all the attention she received. The reception and veterinary staff were lovely and everything was explained to us before and after the procedure. All in all a very good experience and I can definitely recommend Ardene House Vet Practice.

Elle Robertson

4 months ago

Absolutely brilliant! We’ve really struggled to find a rabbit savvy vet and Ardene House has been a breath of fresh air. Alison is amazing, and the care from the nurses and reception staff has been equally fantastic. Our 11 year old rabbit, Buddy, recently went in for a CT scan, and he has never been so comfortable with a vet, which truly shows how much they care and understand rabbits. We won’t be going back to our old vet now. Thank you so much!