Ardene House Veterinary Hospital

Ardene House Veterinary Hospital in Aberdeen is an IVC Evidensia practice providing 24/7 care for small animals, horses, and farm animals. It is also listed as a veterinary nurse training facility, and the practice site mentions Thistle Referral Services as a group partner alongside Pet Health Club® and a Video Vet service. Recent feedback highlights strong communication, attentive inpatient care, and a team that handles both routine and more complex cases across a wide range of species.

Services

•24/7 care for multiple animal types: The hospital says it offers round-the-clock care for small animals, equine patients, and farm animals.
•Routine, surgical, and inpatient treatment: Reviews mention dentals, operations, procedures, and hospital stays, including a horse receiving ongoing monitoring, twice-daily updates, and photos during admission.
•Diagnostics and clinical support: Owners specifically mention a CT scan for a rabbit, along with praise for the nursing team’s support with anaesthesia and clinical care.
•Urgent and end-of-life care: Recent experiences include emergency appointments, being seen quickly in urgent situations, and a sensitive euthanasia case for an injured hen.
•Communication and practical support: Reviews regularly mention clear explanations before and after treatment, same-day advice call-backs, daily treatment-cost updates during inpatient care, and help with insurance claims, including direct insurer payment for larger procedures.

Pricing

No published pricing information is currently available for this clinic.

People

•Rosie: Praised as “absolutely outstanding,” with one owner saying they felt their pets were safe in her care.
•Annie (vet): Thanked for overseeing a horse’s hospital stay, with twice-daily updates, phone calls, photos, and clear answers to questions.
•Austin (farm and equine vet): Praised for handling a hen’s euthanasia with sensitivity and care.
•Emma (vet): Repeatedly mentioned for her manner with dogs, clear communication, and same-day advice call-backs.
•Alison (vet): Highlighted for rabbit care, including a case involving a CT scan.
•Reception and nursing teams: Frequently praised for friendly service, arranging urgent appointments, helping with insurance paperwork, and supporting anaesthesia and inpatient care.

Reviews

Google rating: 4.5 stars from 76 reviews. Recent written feedback is mostly very positive, with recurring praise for communication, staff manner, and the handling of both emergencies and more involved cases.

•Communication stands out: owners describe clear explanations before and after procedures, same-day advice call-backs, and detailed updates during hospital stays, including phone calls and photos.
•The team is often described as kind and capable: reception, nurses, and vets are praised for making pets and owners feel welcome, finding urgent appointments, and keeping animals calm and comfortable.
•Reviews reflect a broad caseload: examples include dogs, rabbits, horses, and poultry, with mentions of dentals, surgery, inpatient care, euthanasia, and CT imaging.
•Views on cost are mixed: several reviewers say the care is worth the price and appreciate clear treatment-cost discussions and insurance support, while a small number of recent reviews are strongly negative about money and empathy.

Reviews for Ardene House Veterinary Hospital

Note: Showing the 10 most recent Google reviews out of 76 we track in total. Recent reviews may not be representative of overall sentiment.

Allan Wink

3 weeks ago

Carol Robb

2 months ago

They have given excellent care to my dog Ted

Kirsty Shaw

Fantastic vets, best ones I’ve been to by a mile. Rosie was absolutely outstanding. I just knew they were in safe hands. Not the cheapest but by god they are the best.

Ágota Veiger

3 months ago

Ours first to money, paid...paid...paid...

László Molnár

No emp..hy. Money launde...ng. Never bring a pet here again.

Carrie Thomson

4 months ago

My 23 yr old horses was extremely poorly and this was my first time needing a pet to stay at a vet. This is not my normal vet so we covered a decent distance to get there. From my first contact with them, I was informed every step of the way as to the best way forward plus how my horse was that day. My horse had one vet Annie throughout and I was updated twice a day and one of them was a phone call. I felt very relieved knowing Annie was there and I got a couple photos too so I could see my horse was improving. I was encouraged to ask questions and to clarify anything. I was also kept informed of the treatment cost daily. As much as I wish my horse didnt need this stay, I could not have asked for better care of my girl. A 5 star stay and treatment rezulting with my mare home and happy.

Patricia Karlstad

5 months ago

Outstanding practice from the friendly, calm efficiency of the reception staff to the incredibly talented and proficient veterinary team. We are so lucky to have Ardene Vet Practice in Aberdeen.

Kate Shand

Austin, farm and equine vet, at Ardene House. Is what all Health care professionals should strive to be. One of my hens had been attacked and her leg was so badly broken she had to be put to sleep. This was horrific. Austin took time and care to ensure Lindsey "faded away peacefully" his words. He was sensitive, he cared and he made me feel Lindsey (my hen) mattered to him. My girl died peacefully in my arms. It was a gentle death and she did indeed fade slowly away. Austin lessened the horror . I am so grateful to him.

Lee

I have been going to Ardene House with my pets for nearly 20 years and wouldnt go anywhere else. They have always given the best care. The staff are always happy to explain the issues my dogs have and treatments, costs. Me and my dogs have always felt welcomed to the practice and the dogs have always enjoyed their visits. The two young dogs I have now get really excited to go in and greet all staff they see, as well as enjoy all the attention (and gravy bones!) they recieve. The oldies I had before recieved the best support and care and in the event of an emergency we were seen very quickly.

Lauren K

9 months ago

My furry family couldn't have gotten through the last year without the team at Ardene. From the reception team finding emergency appointments on a Friday, being kind when I've messed up booking appointments, and making sure insurance claims are done so I don't have to stress about it, to the nursing staff who treat all pets with all the love and care that they would show their own pets - but who are also an incredibly safe pair of hands when it comes to anaesthesia and clinical care... To vets like Emma and Alison who are just brilliant. The perfect combination of lovely people who just love animals and outstanding medics who truly work as a team. My pets get significantly better medical care than I do! For expensive operations and dentals, they have organised for my insurance to pay them directly. Price wise, I'm really happy that the price reflects the level of care and expertise and equipment being provided.