Aberdeen Vets4Pets Ltd

Known price examples mentioned by owners: - Pet healthcare plan: £16.99 per month - Cat neutering: one owner reported being quoted £109, paying a £20 deposit and £89, then being asked for an additional £67 at the operation appointment, with a £59 check-up fee they felt had not been clearly explained

Aberdeen Vets4Pets Ltd is a corporate Vets4Pets practice in Aberdeen, Aberdeenshire, providing routine care and more complex veterinary treatment for common household pets. Recent feedback often highlights kind, reassuring staff, clear explanations, and supportive handling during stressful situations. A smaller number of reviews raise concerns about billing clarity and, in some cases, clinical judgement or outcomes.

Services

•Consultations and routine care for dogs, cats, and small pets: owners mention ongoing care for pets from puppyhood onwards, with positive comments about thorough examinations and a friendly reception and nursing team. Guinea pig care is mentioned repeatedly.
•Surgery: reviews reference more complex surgical treatment, including a urethrostomy for a dog with a severe urinary blockage caused by stones, with neutering carried out at the same time.
•Neutering: cat neutering is specifically mentioned by owners, including one complaint focused on how the total cost was explained.
•Dental procedures: dental treatment is also mentioned, with one owner saying the procedure went smoothly and noting a small “bravery certificate” afterwards.
•Behaviour support: owners describe getting help from a behaviourist and practical advice for a nervous dog from Natasha.
•Pet healthcare plan: the clinic offers a pet healthcare plan, with reception staff mentioned positively for helping owners sign up.
•Veterinary Nurse Training facility: listed in structured clinic information.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. Reviews on value are mixed: some owners describe the clinic as good value for money, while others say it is not the cheapest and report concerns about unexpected charges or unclear billing explanations in particular cases.

Known price examples mentioned by owners

•Pet healthcare plan: £16.99 per month
•Cat neutering: one owner reported being quoted £109, paying a £20 deposit and £89, then being asked for an additional £67 at the operation appointment, with a £59 check-up fee they felt had not been clearly explained

People

Named team members mentioned by owners include

•Pauline / Dr Pauline: praised for calm communication, reassurance, and careful handling of serious cases; also noted for a special interest in guinea pigs
•Natasha: repeatedly highlighted for kindness, bereavement support, medication help, and behaviour advice
•Mik / Dr Mik: mentioned positively for enthusiasm and care by some owners, though one review raises concerns following a later second opinion elsewhere
•Alexa and Ruby: reception staff described as friendly and welcoming, with Alexa specifically mentioned for helping an owner join the healthcare plan
•Tiffany: described as lovely and clear in explaining what she was doing during work experience

Reviews

Google reviews show a 4.3/5 rating from 315 reviews.

•Recent written feedback often praises the team for being kind, patient, and reassuring, especially for first-time owners and during emotionally difficult visits.
•Owners describe good experiences across a range of care, including routine check-ups, guinea pig care, dental work, behaviour support, and complex surgery.
•Several reviews mention a supportive, compassionate approach, including help with medication, thoughtful follow-up after loss, and small gestures after procedures.
•A minority of reviews report serious concerns about billing clarity, estimates versus final charges, possible misdiagnosis, and handling of euthanasia discussions.

Reviews for Aberdeen Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 315 we track in total. Recent reviews may not be representative of overall sentiment.

Natalia Peisert

1 month ago

Avoid! Been a customer for a few years with 4 cats - no complaints about routine care and nice staff. But... Recent dealings in relation to one of the cat's accident made me change my opinion. Misdiagnosis and attempted treatment; when that failed trying to convince me to euthanise the cat, I was afterwards being chased with a bill to pay, much higher that the estimate, with no clear explanation what I'm eventually being charged for. I raised a written concern with request to provide me with an itemised invoice and record of care provided, only to receive response several weeks later with poor excuses, after threatening with authorities. Although my main concerns have eventually been addressed, the practice admitted errors in invoicing and poor handling of suggestions for euthanasia. As a 'good will gesture' I have been offered to pay only the initially agreed amount - inability to honestly own shortcomings and mistakes, masking under a 'goodwill' towards customers is called audacity. Poor, arrogant and self-righteous communication is not a sign of a good business either. Save yourself stress and money, find a local vet, not associated with big corporations, you'll get much better service and much better value - for comparison care plan at Vets4Pets is £16.99 per month, local family owned vet practice offers the same routine care plan for £10. Plus they really do care about pets and their own reputation, so you'll at least get honesty as a minimum.

Medium Louise

Over the past 9 years, our guinea pigs have been registered with Aberdeen Vets 4 Pets. Similar to every other pet owner, we have had happy and sad times with our gorgeous piggies. I can honestly say that we have all had first class treatment on each and every visit. All the vets are great. Dr Pauline has a special interest in guinea pigs and always takes her time in examining them when they are unwell. Guinea pigs are very good at hiding illness, but Pauline has a special way of noticing even the most subtle signs of illness. The nursing staff are amazing and have come to the rescue on several occasions when we have needed help. Natasha was so helpful last weekend when we couldn't get our poorly pig to take his medication, Reception team are very kind and helpful too. They do a fabulous job. Vets 4 Pets may not be the cheapest practice out there, but they really do care about the pets they care for, whether big or small.

Monika Grotha

2 months ago

Lynne Blair

3 months ago

Very good both my pets come here and never have a bad experience here

Raluca Alexa

I cannot thank the veterinary team enough for saving my dog’s life. My 12-year-old Yorkshire Terrier, Cooki, had a severe urinary blockage caused by stones, and the situation was very serious. Pauline was our first point of contact, and from the very beginning she was incredibly kind, professional, and reassuring. She took the time to explain everything clearly and made sure Cooki was in safe hands. The surgery, which included a urethrostomy and neutering, was handled with great care and expertise. The procedure was successful, and Cooki is now recovering well. Throughout this stressful time, the compassion, patience, and dedication shown by the entire veterinary team gave me confidence and peace of mind. I am extremely grateful for the outstanding care and professionalism we received. I would highly recommend this clinic to anyone looking for exceptional veterinary care for their pet.

Angel Douglas

4 months ago

I recently lost a pet and the entire team at Vets4Pets were an amazing support, particularly Natasha who was extremely kind and supportive, including sending me a card through the post a couple of weeks later. I can't thank them enough for their kindness at such a tough time.

Susan Parker

Alexa and Ruby on the reception were very friendly and welcoming. It was our first visit to this vets and we couldn’t have been happier with the service we got from the reception to the vet. Also great value for money as Alexa helped me sign up to the pet health care plan for our kitten Salem.

Paula OOO

5 months ago

I have to leave a negative review. I treated my dog with Dr. Mik, A lot of money was spent on his treatment, and the final diagnosis was laryngeal collapse, common in Yorkshire Terriers. I last saw him at the end of September, when he noticed lung sounds. We were given antibiotics a week later. On October 3rd, at a follow-up visit, the doctor said the dog was cured. He examined him and said he had NO CANCER AND WOULD LIVE FOR A LONG TIME. Last night, the dog started feeling unwell, vomiting, diarrhea, and lethargy. I went to another vet, where after examination, he diagnosed an abdominal tumor. It was inoperable because the condition was so advanced. The dog was euthanized. I am devastated.

Alethea Williams

6 months ago

All of the staff were outstanding! So helpful and willing to answer all questions with smiles on their faces. As a first time puppy owner, they all made this experience comfortable and eased all our worries. Otto enjoyed all the love and attention he got too which is a huge plus! You can tell these people love animals ❤️

Greg Connor

Very disappointing. I was quoted £109 to hav cat neutered. I paid £20 deposit and then £89. He had a 2minute check up. Then I took him for operation appointment and they asked for another £67. They said the check up was £59. This wan not property explained to me. They offered a small discount but I decided I will take him to another vet. Very poor customer service. Very disappointing. I could hav been a good customer . If they had explained what the total bill would b in the first place I would probably hav proceeded . Very disappointing waste of time Now I am.being accused of slandering them. Slander is making a false accusation..I hav merely given an honest review according to the facts . If they wish to sue me for slander I will offcourse defend myself